1. Information We Collect
We collect information you provide directly, including:
- Account information (name, email, phone number)
- Care recipient profiles and health information
- Care logs, notes, and schedule data
- Payment information for premium features and gift services
- Communications with support
2. How We Use Your Information
We use your information to:
- Provide and improve ZuZu's care coordination services
- Facilitate communication between care team members
- Generate AI-powered care insights (with your consent)
- Process payments for premium features and gift services
- Send important notifications about care activities
- Ensure platform security and prevent fraud
3. Health Information
ZuZu treats all care recipient health data with the highest level of protection. We comply with HIPAA requirements where applicable and employ industry-standard encryption for data in transit and at rest. Health information is only shared with care team members you explicitly authorize.
4. Data Sharing
We do not sell your personal information. We share data only with:
- Care team members you invite to your care circle
- Service providers you engage through our Gift Center
- Payment processors (Stripe) for transaction processing
- Infrastructure providers necessary to operate the platform
- Law enforcement when required by law
5. AI and Data Processing
ZuZu uses AI to generate care insights, pattern recognition, and predictive alerts. AI processing is designed to assist, not replace, human judgment. You can opt out of AI features at any time. We do not use your personal care data to train general AI models.
6. Data Security
We implement bank-level encryption (AES-256), secure authentication, and regular security audits. All data is stored in SOC 2 Type II certified data centers. We conduct regular penetration testing and maintain an incident response plan.
7. Your Rights
You have the right to:
- Access and download your data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of AI-powered features
- Restrict how your data is processed
- Port your data to another service
8. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We do not use third-party advertising trackers. Analytics data is collected in aggregate and anonymized.
9. Children's Privacy
ZuZu may store information about children (e.g., child care or newborn care). This data is entered and controlled by authorized adult care team members and is subject to all protections described in this policy.
10. Contact
For privacy-related questions, contact us at privacy@zuzu-care.com.